• Resolved Tibow

    (@pyho)


    Hello team !

    We use EWWW Image Optimizer with CookieBot Premium.
    When lazyload is activated the images don’t display if users refuses Cookies. I had to disable lazyload in EWWW settings.

    Do you know why and how to make it work together?

    Thank you
    Regards

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Hanna

    (@hannausercentrics)

    Hi Tibow!

    Thank you for your message. 

    It appears that when EWWW Image Optimizer is used for lazy loading, our auto-blocker may block certain images and elements. 

    This happens because the lazysizes.js script is detected, and in your case, it is setting marketing cookies related to YouTube videos (as reflected in your latest scan report for https://machouyou.com). 

    Since the cookies identified from the EWWW Image Optimizer script are all associated with YouTube, I would recommend loading your YouTube videos outside of EWWW Image Optimizer and allowing Cookiebot to auto-block those videos directly instead. 

    By doing so, the EWWW Image Optimizer script itself should no longer be blocked, and your non-YouTube content should load correctly – even if visitors choose to decline marketing cookies. Please also remember to force a new scan after implementing these changes, so the auto-blocker instructions can be updated accordingly. 

    If the issue persists after trying the above, we kindly ask you to raise a support ticket with us. This will allow us to investigate the matter more thoroughly in a dedicated environment and provide more detailed assistance. 

    I hope this helps, and please don’t hesitate to reach out if you need any further guidance.

Viewing 1 replies (of 1 total)

You must be logged in to reply to this topic.