Hi,
1. Please try to remove the LearnPress plugin and then re-install it.
2. You can disable each plugin or switch to the default WordPress plugin to check, maybe have a conflict on the website.
3. If you have experience with coding, when saving please click F12 keyboard to open the developer tool of the browser -> Console tab to check.
4. Enable the debug mod of the WordPress to check, yu can read the guide here: https://ww.wp.xz.cn/support/article/debugging-in-wordpress
Thanks
Thread Starter
j
(@jlasan)
Hi,
thank you.
I’ve tried all of the above.
I’m using Edubim theme and have only required plugins installed.
I try updating lessons after altering sections ..and it doesn’t save changes.
any other ideas?
J.
Can you send us the URL of the page you need help?
Thread Starter
j
(@jlasan)
of course can i send it via mail?
If your website is published you can post it here, we only need the link to the website enough.
Thread Starter
j
(@jlasan)
It was published today but it may take several hours to show. http://www.eklibris.si
Can you send me an email to reply directly and provide admin for my wordpress?
Thank you for your help.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Can you send me an email to reply directly and provide admin for my wordpress?
Thank you for your help.
If they do, they will be banned from this site. It is that serious.
Had the plugin support person asked for that access (and to be clear, they did not ask you for that) then they would get this reply.
While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.
If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.
Thankfully are other ways to get information you need:
You get the idea.
We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.
When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.
