License issue

  • Resolved rumlauf

    (@rumlauf)


    5 months, 3 weeks ago

    Hi there,

    Some of my users are facing problems when editing courses, they get a “License Required” message.

    I checked my license and everything seems to be OK, except for the fact I bought the Pro license but it is showing as “Starter”.

    As a side note, I have posted my issue on Facebook page 6-7 days ago and it is still pending approval. Also tried to contact via the support form on the web page 4 days ago to no avail. All this while being a paying customer.

    Any help is appreciated. Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    5 months, 3 weeks ago

    Hi @rumlauf,

    Our premium support form is currently experiencing an issue, so we did not receive your email. We’ve now created a conversation for you. Please respond in this thread so we can help you.

    We will mark this topic as resolved. Since this is a free support forum, it’s not appropriate to discuss premium plugins or license-related issues here.

    Best regards!

    Thread Starter rumlauf

    (@rumlauf)

    5 months, 3 weeks ago

    Hi Amrit,

    Thanks for reaching out. I am confused. Which thread am I supposed to respond to if this one is already marked as resolved? Where did you create this conversation you mentioned?

Viewing 2 replies - 1 through 2 (of 2 total)

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