Hi @reksu,
We’d be happy to help!
It seems that you are using the paid version of Envira Gallery. If you have an active license subscription with us, could you please submit a support ticket through the Envira Gallery account dashboard when you have a chance?
For more context, ww.wp.xz.cn’s goal is to ensure that paying customers and free users get the best support they can, from the ones that can give it.
The ww.wp.xz.cn forum is moderated by volunteers and as volunteers do not have access to the paid products, they recommend reaching out to the authors of the code, as the issues you are having involve paid gated features, it is better to avoid mixing it with the features of a free plugin or theme.
From there, our support team will be able to take a closer look at your request.
Thanks!
Thread Starter
reksu
(@reksu)
I wrote a message, I’m waiting for an answer
Thread Starter
reksu
(@reksu)
I bought a license yesterday, paid by card, the money was taken and to this day I have no license or answer. full professionalism
Hi @reksu,
Thank you for reaching out and I apologize for any inconvenience caused,
Could you please confirm if the issue has been resolved? If not, kindly please submit a support ticket through the Envira Gallery account dashboard attaching a link to this support thread.
From there, our support team will be able to take a closer look at your request.
Thanks!
Hi @reksu ,
We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.
Thanks!
