Licensing error

  • Resolved ythhj

    (@ythhj)


    7 months, 3 weeks ago

    On sep. 5th 2025 a client of mine purchased a license for Burst Pro for a year. When I log into the Burst account, the license is said to renew in 23 September 2026. However, it also says that the license expired on October 7th. and I cannot activate it on the website.

    Can you please help me sort this out, so I can reactivate Burst. I of course have proof of purchase and a license code.

    TIA
    Ythhj

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Hessel de Jong

    (@hesseldejong)

    7 months, 3 weeks ago

    Hi @ythhj,

    We can’t answer questions about Burst Pro here due to the WordPress forum guidelines.

    You can send us an email to support[at]burst-statistics.com

    Kind regards,
    Hessel

    Thread Starter ythhj

    (@ythhj)

    7 months, 3 weeks ago

    Thanks, Hessel – since the license doesn’t work, I couldn’t log in and I wasn’t able to find an e-mail address anywhere. But I’ve reached out to support now.

Viewing 2 replies - 1 through 2 (of 2 total)

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