• Resolved johnrevs

    (@johnrevs)


    Hello, when I click on photo it automatically jumps to the lh3.googleusercontent.com, loading just the photo and no lightbox. We really need to fix this. Thank you.

    The page I need help with: [log in to see the link]

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  • Plugin Author Sayontan Sinha

    (@sayontan)

    This is not a Photonic issue – Photonic is showing the lightbox for a few seconds. You have another plugin that is interfering with Photonic at that point – it is hijacking the click and directing you to Google Photos. You will have to deactivate your plugins to see which one is causing the conflict.

    Some usual culprits that cause conflicts of this sort are:

    • Plugins that track analytics – if you have such a plugin, you have to exclude Photonic’s galleries from this (you need to speak with the plugin authors).
    • Other plugins that deal with images and photos. I see that some plugin is adding a fade-in class to all Photonic photos (Photonic doesn’t do that). I don’t know if that plugin is causing you the issues. Similarly I see that some plugin is adding an srcset attribute to all photos. That also might be causing the issues.
    • The above problems might also be occurring due to your theme.
    Thread Starter johnrevs

    (@johnrevs)

    Thank you for fast reply, I solved it. Problem was in another plugin. I must now find the solution where this two plugins can exist together.

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