Dear hayamaj,
Thanks for contacting us.
The first lightbox which opens when clicking on the image belongs to our image gallery plugin: http://prntscr.com/i7i97l while the second one may be your theme’s or any other gallery plugin’s which has a built-in lightbox: http://prntscr.com/i7i9gn
If you wish to keep the first lightbox, then it will be necessary to find out to which component added to your website belongs the second one. In order to check that, please, deactivate the plugins which may have a built-in lightbox in your opinion and change your theme to one of WordPress default themes.
In the case, if you want to use the second lightbox, please, inform us of that and we will provide the instructions on our lightbox’s deactivation.
We will wait for your feedback.
Thanks
It has been almost one week, we are marking the ticket as resolved, because it is site specific and we have got no reply. Feel free to reply at any time with more information on this issue or un-resolve the topic if you do return to the ticket with a reply
Hi,
Sorry for the late response I was away for several days. Is it still possible for you to send me a way to deactivate the first box? It might be best to use the second box because it is closer to the theme.
Thanks
Dear hayamaj,
Please open the file
assets/js/custom.js
and remove line 405
jQuery(“.gallery-img-content a.gallery_responsive_lightbox”).lightbox();
Thanks
