Lighten Security

  • Resolved Robbie the Mole

    (@robbie-the-mole)


    6 months ago

    IS there a way to lighten the security,

    I have customers that click on meta ads and if it stays in the meta browser and does not open a new browser like chrome or edge safari or whatever, the customer get s notice that wordfence has blocked them. It is intermittent but the only constant is when they visit through meta

    The page I need help with: [log in to see the link]

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  • Plugin Support wfmargaret

    (@wfmargaret)

    6 months ago

    Hi @robbie-the-mole,

    To help troubleshoot why visitors from Meta’s in-app browser are being blocked, could you provide a screenshot of the block page that your customers are seeing? You can email the screenshot to wftest @ wordfence.com. Please include your username in the subject line so we can match it to this thread, and reply here to let us know when you’ve sent it.

    You can also check Wordfence > Tools > Live Traffic for traffic. Look for entries from the time your customers reported being blocked, and click on the entry to expand it. This will show the reason for the block.

    Let me know what you find!

    Thanks,
    Margaret

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