Lightspeed POS Integration – customer data sync

  • Resolved guid33

    (@guid33)


    2 years, 8 months ago

    We’ve purchased the Lightspeed POS Integration plugin, connected it with Lightspeed (R-series) and got the products, attributes etc synced. All seems to be working except customer data are not send from Woo to POS. If an order is made, it correctly changes the stock, also order is created but with empty customer name and no new items are added in customer database.

    I know that sales data were not synced initaially but support page says that synce 2021 sales data are synced as well. Any suggestions please?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter guid33

    (@guid33)

    2 years, 8 months ago

    Maybe @beautyofcode would be able to help on this one?:)

    Plugin Support Sven L. a11n

    (@sverleis)

    2 years, 8 months ago

    Hi there @guid33.

    Thanks for reaching out to us regarding the issues that you are experiencing with Lightspeed POS Integration.

    As this is a query for the extension itself, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page, but should have one already, linked to the purchase itself.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter guid33

    (@guid33)

    2 years, 8 months ago

    Hi @sverleis,

    thanks for getting back to me. I contacted the WooCommerce support a few days ago and so far I’ve got just response from AI bot suggesting to contact the official plugin support (which seems to be the same url as WooCommerce support). Ticket ID 7077492

    Best, I.

    • This reply was modified 2 years, 8 months ago by guid33.
    Plugin Support Sven L. a11n

    (@sverleis)

    2 years, 8 months ago

    Hi there @guid33,

    Thanks for the follow-up, and for sharing your ticket number with us. Please check your email and reply with the specified details, and we’ll get you connected to the developers of the Lightspeed POS Integration extension.

    As such, I’ll also close up this topic.

    Kind regards,
    Sven

Viewing 4 replies - 1 through 4 (of 4 total)

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