Line Items Not Working

Hi @henrybaum,

Thank you for reaching out to us, we are here to help.

The issue is likely that ThemeHigh’s custom checkout fees are added at a different point in the checkout flow than when the plugin captures fee data. The plugin captures fees during cart calculation or from the WooCommerce order – via $order->get_fees() after order creation.

If ThemeHigh adds fees after these capture points (e.g., during order creation but not in the cart), the fees won’t be included in the PayPal order request.

To understand your setup, we would like to request for the system status report.

Please follow these steps to share your system status report with us:

1. Navigate to the WooCommerce / Status section in your site’s admin panel.
2. Click on the Get system report button and then click Copy for support.
3. Paste the report into our PrivateBin.
4. After uploading, please share the link here so we can review the details thoroughly.

Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie

Hi @henrybaum ,

Thank you, we will assist you directly.

Best Regards,
Jamie