Linked List not working when recaptcha is enabled

  • Resolved brianch

    (@brianch)


    4 years, 1 month ago

    If the recaptcha is disabled, new contacts are created correctly in the list as configured in “Linked List” of the form settings.

    But when recaptcha is enabled, they are created with no list.

    Could you check this issue?
    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter brianch

    (@brianch)

    4 years, 1 month ago

    It seems this happens only when using google invisible captcha(v2).

    Thanks

    Sarah823

    (@sendinbluecustomercare)

    4 years ago

    Hello @brianch

    Thanks for reaching out.

    When using a DOI process contacts will be added to a temporary list with only the email address, no further attribute info. Once the contact completed the DOI process they will be added to the correct list.

    Please may you confirm that contacts who have completed to DOI process as still not added to to the correct list?

    Thanks,

    Sarah

    Thread Starter brianch

    (@brianch)

    4 years ago

    Dear Sarah,

    We are not using Double-opt-in. Contact added but without the list assigned.
    (We could barely find contacts with advanced search with “List-without any list” filter)
    This issue happens only when using invisible captcha.
    With normal captcha selected, contacts are added to list without problem.

    Thanks

    Plugin Author Dulé

    (@lephenixdelafamille)

    3 years, 11 months ago

    @brianch I’ll mark this as resolved for now.
    Feel free to reach out to our support and put “Ask Sarah” in the subject line.
    You can reach out to [email protected]

    We’ll be happy to help.

    Thread Starter brianch

    (@brianch)

    3 years, 11 months ago

    We had to workaround with Contact Form 7 send in blue integration to use invisible captcha. You guys better fix this bug. I don’t know why you mark this as resolved anyway. Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

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