Links do not work on Shortpixel Knowledge Base

  • Resolved nealumphred

    (@nealumphred)


    3 years, 9 months ago

    On your Shortpixel Knowledge Base, most of the links do not work. When I attempt to use a link, I get one of two messages:

    1. The page you were looking for doesn’t exist. / You may have mistyped the address or the page may have moved. / If you are the application owner check the logs for more information.

    2. SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

    Help?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    3 years, 9 months ago

    Hi @nealumphred,

    During the last days, the knowledge base has been behaving erratically. Can you please try again?

    Thank you,

    Thread Starter nealumphred

    (@nealumphred)

    3 years, 9 months ago

    SIXAXIS

    Two things:

    1. I just tried a dozen random topics on the ShortPixel Knowledge Base and all of them worked.

    2. I activated the New AI Engine on one of my sites and all of the images disappeared. I then deactivated New AI and the images returned. What should I do?

    Thanks!

    NEAL

    Plugin Support Gerard Blanco

    (@sixaxis)

    3 years, 9 months ago

    Hi Neal,

    Would you mind opening a new thread for the new issue? We are just trying to keep things organized. 🙂

    Thank you!

    Thread Starter nealumphred

    (@nealumphred)

    3 years, 9 months ago

    S

    Thanks!

    I will open a new thread.

    Have a groovy weekend!

    N

Viewing 4 replies - 1 through 4 (of 4 total)

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