Loading different group based on device

Hello again @ryann0tgosling! We have got one additional solution for you. If you’d like to truly load specific groups based on a mobile device (group A for iPhone users for example), we have prepared a PHP script that will do just that. It will require adding LiveChat code to your WordPress manually (instead of a plugin) but it will do the work. You can check the example representing both, the script and the LiveChat code below:

<?php 
function getUserAgent()
{
    $agent = null;

    
        $agent = $_SERVER['HTTP_USER_AGENT'];
        if ( stripos($agent, 'iPhone') !== false ) {
            $agent = 'iphone';
        }  elseif ( stripos($agent, 'iPad') !== false ) {
            $agent = 'ipad';
        } elseif ( stripos($agent, 'Android') !== false ) {
            $agent = 'android';
        } elseif ( stripos($agent, 'Chrome') !== false ) {
            $agent = 'chrome';
        } elseif ( stripos($agent, 'Safari') !== false ) {
            $agent = 'safari';
        } elseif ( stripos($agent, 'Firefox') !== false ) {
            $agent = 'firefox';
        } 
    

    return $agent;
}

$agent = getUserAgent();

$group = 0;

if($agent === 'iphone' || $agent === 'ipad' || $agent === 'android')
{
    $group = X;
}
else if($agent === 'chrome' || $agent === 'safari' || $agent === 'firefox')
{
    $group = X;
}

?>
<script type="text/javascript">
            var __lc = {};
            __lc.license = 7536651;
            __lc.group = <?php echo $group; ?>;
            (function () {
                var lc = document.createElement('script');
                lc.type = 'text/javascript';
                lc.async = true;
                lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'cdn.livechatinc.com/tracking.js';
                var s = document.getElementsByTagName('script')[0];
                s.parentNode.insertBefore(lc, s);
            })();
            
            
 </script>

This script detects the mobile user agent and, based on that, can load a different group. In the example above the script will load different group for iOS and Android visitors and different groups for desktop visitors.

NOTE that the group is represented by X – remember to replace X with the numeric representation of your group ID. How to find it? The easiest way is to go to your LiveChat Groups section (or click here to get right there) > choose a group > the ID of this group will be displayed at the end of the URL.

I hope that we were able to help! In case of any additional issues, please don’t hesitate to ask.

• This reply was modified 8 years, 6 months ago by Text. Reason: Added code formatting