Loading failed warning in console log

  • Resolved wynot

    (@wynot)


    2 months, 3 weeks ago

    Hi – I’m getting the following warning in FireFox console log and the site is loading extremely slow:

    Cleantalk warning:
    Loading failed for the script with source “https://fd.cleantalk.org/ct-bot-detector-wrapper.js?ver=6.74”. biocidelabs.com:250:131

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    2 months, 3 weeks ago

    Hello wynot,

    Could you please provide your IP address? We’ll check the log. You can find your IP address here, for example: https://cleantalk.org/my-ip.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    2 months, 3 weeks ago

    Also, could you try reproducing the issue, open your browser’s DevTools (usually F12), go to the Network tab, and check if any scripts are failing to load?

    Thread Starter wynot

    (@wynot)

    2 months, 3 weeks ago

    Hi Eugene –

    My IP 71.31.184.245

    Also, this seems to be intermittent. Sometimes I don’t get this error. But lately it seems to be coming back periodically. I just tried in chrome and no errors but in firefox I got these warnings but the site loaded normally as well:

    WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. ct-bot-detector.min.js:1:8834
    An AudioContext was prevented from starting automatically. It must be created or resumed after a user gesture on the page. ct-bot-detector.min.js:1:24014
    WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. ct-bot-detector.min.js:1:24885

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    2 months, 3 weeks ago

    Thank you. We will review the information and get back to you within 3 business days.

    Thread Starter wynot

    (@wynot)

    2 months, 3 weeks ago

    Thank YOU!

    Plugin Support amagsumov

    (@amagsumov)

    2 months, 3 weeks ago

    Hello @wynot,

    We’ve fixed the issue. All the necessary changes will be included in our next stable release.

    In the meantime, please reinstall the plugin using the following steps:

    Download link:

    Here’s a step-by-step guide:

    • Go to your WordPress Administrator Dashboard and navigate to Plugins.
    • Locate the “Anti-Spam by CleanTalk” plugin and click Deactivate.
    • After the page automatically refreshes, find the “Anti-Spam by CleanTalk” plugin again and click Delete. Confirm the deletion by clicking “Yes, delete these files”.
    • Download the plugin archive from the provided link above.
    • Navigate to Plugins → Add New → Upload Plugin.
    • Choose the downloaded archive file and click Install Now.

    We would be happy to receive feedback from you.

    Thank you.

    Thread Starter wynot

    (@wynot)

    2 months, 3 weeks ago

    Thank YOU for the quick response!

    I will try re-installing the plugin per you instructions.

    Thread Starter wynot

    (@wynot)

    2 months, 3 weeks ago

    I successfully updated the plugin and will keep monitoring to see if it corrects this issue.

    Thank you!

    Plugin Support amagsumov

    (@amagsumov)

    2 months, 3 weeks ago

    Please keep us posted.

    Plugin Support amagsumov

    (@amagsumov)

    2 months, 3 weeks ago

    Hello,

    We released a new 6.75 version that contains the fix related to this issue. Please follow this guide to update the plugin: https://cleantalk.org/help/update-wordpress

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.