Thread Starter
trevwj
(@trevwj)
The sites are:
abrfc.com
Apollosbistro.com
Hi,
You’ve not supplied any details to work with… what are the steps you have taken, and what happens at each stage? Did you confirm that your device was giving the correct code before you activated 2FA on your account?
Or should it be inferred from the lack of detail that you simply activated 2FA and overlooked all the instructions? In any case, information on how to de-activate the plugin is available in the Frequently Asked Questions (linked from the right-hand column of the pages in the support forum).
David
Thread Starter
trevwj
(@trevwj)
I did confirm and got the set up was completed.
When I go to login now, I type in the OTA but it then reroutes me back to the login screen.
Thread Starter
trevwj
(@trevwj)
I have entered the code into our wp-config.php file and it still does the log in loop.
The internal clock on the Google Authentication as well as the site are the same.
It just gives us the indefinite loop after we login and type in the OTA.
The plugin itself has no code for performing any redirects – it only has a hook into WP’s “login valid, yes/no?” part to change “yes” into “no” if the code is wrong, but in that case you’d see an error message. So, something else is involved, but it’s not easy to find out what if you can’t log in.
Adding the constant – presuming you didn’t add it too late in the file to take effect – removes all hooks into the authentication process.
You can also de-activate the plugin (or any plugin) by using FTP or the hosting control panel to rename the plugin directory that is inside wp-content/plugins . This will cause the front-end of your site to go down, but you can still log into the backend and then de-activate it from there (which will bring the front end back up).
David
