Locked Out!

  • Resolved kc8spv

    (@kc8spv)


    6 years, 4 months ago

    we just installed the app and have now been locked out of our WordPress account completely and our web site is down. We need help!!!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Encryption SSL

    (@gowebsmarty)

    6 years, 4 months ago

    @kc8spv just installing the plugin would not lock you out for any reason. Did you ran the SSL install form, installed SSL certificates on your cPanel as explained in video and then clicked on Enable HTTPS button?

    If you have not properly installed SSL certificates on your cPanel, you could try reverting to http using the instructions emailed to you when you clicked on “Enable HTTPS” button

    Thread Starter kc8spv

    (@kc8spv)

    6 years, 4 months ago

    We did not receive any email nor can we log into our site as it is no longer found. The https://bsfarc.com/wp-admin/ comes back with can’t reach this page. The actual web site is no longer visible either from a user point of view.

    Plugin Author WP Encryption SSL

    (@gowebsmarty)

    6 years, 4 months ago

    @kc8spv

    Looks like you have forced https without installing SSL certificate. Please follow below steps:

    1. Login to your hosting panel
    2. Using File Manager, go to wp-content/plugins/ folder and remove/rename wp-letsencrypt-ssl
    3. Then go to phpmyadmin on your hosting panel, click on your WordPress database and then wp_options table
    3a. Change site & home url to http:// instead of https://

Viewing 3 replies - 1 through 3 (of 3 total)

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