Locked out when using MFA for admin users

  • kenzum

    (@kenzum)


    2 years ago

    Hi All,
    Anyone who got a fix besides of deactivating wordfence?
    I’ve got this issue that whenever i login on my admin account

    error: Invalid login details


    I’ve renamed the plugin folder in wp-content. and i were able to login
    Then to test my theory it’s wordfence causing this. I’ve created a new admin user without MFA
    The new admin user is able to login without mfa
    Old admin is stuck at previous picture with MFA

    • This topic was modified 2 years ago by kenzum.
    • This topic was modified 2 years ago by kenzum.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfpeter

    (@wfpeter)

    2 years ago

    Hi @kenzum, thanks for getting in touch.

    Could I just clarify (as you’ve tested already successfully with Wordfence turned off), whether you still experience this message when Wordfence (with 2FA enabled) is the only plugin enabled? If not, try reenabling your plugins one-by-one to see when it fails with this message again to find the cause.

    I have a suspicion that the “Invalid login details” message is caused by a third-party plugin because I’ve only found a few references to it in relation to WordPress around the web, and after a repository check, it’s not one of the messages coded into Wordfence.

    If nothing seems to help, it may assist us to see a report from the Wordfence > Tools > Diagnostics menu. You can send that to us at wftest @ wordfence . com. Click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,
    Peter.

    Thread Starter kenzum

    (@kenzum)

    2 years ago

    Hi,

    I’ve just sendt the diagnostics as you’ve instructed.

    Wordfence are the only security plugin i currently have on the website.
    Every time i enable MFA on an admin it can’t log in until the mfa have been disabled.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Locked out when using MFA for admin users’ is closed to new replies.

  • 2 replies
  • 2 participants
  • Last reply from: kenzum
  • Last activity: 2 years ago
  • Status: not resolved