Hey @chengjianping,
Thank you for reaching out.
Firstly, can you confirm if you’re using the most recent version of our plugin?
Next, try using a different browser to connect. This step will help us determine if the issue might be related to any installed browser plugins.
If the issue persists, we would appreciate it if you could generate a HAR file during your connection attempt and forward it to our support team at [email protected].
A HAR file records the network activity of a browser tab and is useful for troubleshooting purposes.
Instructions for creating a HAR file are available here.
While it’s too early to identify the specific cause, recently we’ve noticed that some users experience connection issues due to their .htaccess or Nginx configurations.
By analyzing the HAR file, we can check whether this might be the case for you as well.
Best Regards,
Gearoid
Every time I change my browser and log in to the backend of my website, I need a link. What’s going on?
Can the online chat window be moved up?
Hey @chengjianping,
I want to make sure I understand the issue you’re facing.
Could you please take screenshots of the issue and send them to [email protected]?
Best Regards,
Gearoid
I’ll close this due to inactivity, feel free to re-open.
