Hello @nextbracket,
When enabling both the automatically log in and the email confirmation settings, the user will only be logged in after confirming their email address.
Are users on your website not being logged in after confirming their email address?
Correct.
When clicking the email confirmation link, I was not automatically logged in.
Hello @nextbracket,
In this case, it is possible that there is a caching issue. Do you have any caching solutions? (a caching plugin or a caching provided by your host)
If so, these are the next steps you could take:
1. Could you please exclude our pages, the pages created with our shortcodes from the cache. After doing so, please check if the issue persists and make sure to perform a hard refresh of your page (CTRL + F5 for windows) to ensure the changes have been applied.
2. If you have any caching enabled via a plugin or from your hosting, please disable them temporarily and check if the issue still persists (you can check with the hosting about this).
3. Please create a new page on your site and on this new page add only the PB registration form shortcode and check if the issue still persists by creating a new test account.
I disabled the cache and still not working. The activation link redirects to the page I selected but it didnt create my user and let me log in.
Hello @nextbracket,
To better understand the issue at hand, I would like to ask you for some additional details:
- A screenshot of the page at Dashboard -> Plugins -> Installed Plugins. Please make sure that all of your plugins as well as their versions are clearly visible.
- A screenshot of the page at Dashboard -> Pages -> edit the page with the PB Login form. Please make sure that the shortcode is clearly visible.
- If I understood correctly, after clicking the activation link from their email the user is not created (or do not have a confirmed email address) and cannot log in manually either?
You can use a site like https://snipboard.io/ to share the screenshots.
