• Cannot work out how to fix this. After a Jetpack breach that I had to do, emails were going to an out of date address which I then updated. Since then I have been in an endless of reset password followed by invalid password messages. Driving me round the twist. I need to do urgent updates. Grateful for assistance please.

    The page I need help with: [log in to see the link]

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  • Moderator threadi

    (@threadi)

    If I understand correctly, you cannot log in to the backend of your WordPress. When you use the “Forgot password” function, you receive the email and click on the link in it, but the new password you then set is not saved?

    You can also set the password directly in the database. See: https://ww.wp.xz.cn/documentation/article/reset-your-password/#through-phpmyadmin – If necessary, contact your host’s support team if you need access to this database tool.

    If that doesn’t work either, a plugin in your project could also be preventing you from logging in. You can deactivate all plugins by accessing your hosting via FTP and renaming the directory /wp-content/plugins/. You should then be able to log in again. In this case, remember to reactivate the plugins by renaming the directory back. This may also help you find out which plugin was preventing you from logging in. Your host’s support team can tell you how to connect via FTP.

    Thread Starter Christine Moran

    (@posebeing)

    Whoopie. I didn’t want to get into tasks that I didn’t fully understand but thank goodness, I just managed to reload and access via my host. Not more changes to login needed, looks like a refresh kicked it into action. Fingers crossed. Thanks

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