Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Try deactivating all of your plugins to explore whether any could be responsible. If none are, keep all plugins deactivated and switch to the Twenty Fifteen/ Fourteen theme to see whether it could an issue with your theme.
If you cannot access your dashboard, you can deactivate all of your plugins via FTP. FTP is just a name of the thing that lets you manage the files and folders of your website. This is not the WordPress dashboard, this is something that your hosting providers give you. It can just be a simple file manager that lets you edit files, upload new ones and rename folders.
To deactivate all of your plugins via FTP, you just need to rename the “plugins” folder (yes the “plugins” one). Then WordPress will automatically deactivate all of your plugins. You can rename the folder name straight back afterwards.
Hey Andrew,
Thank you for your helpful suggestions. The problem is that because I don’t have the login panel anymore, I can’t get into the site to deactivate the plugins and do the other things that you have suggested.
Also, I was surprised that they sent your response to an e-mail address I rarely use. First, I have to put in my correct e-mail address in my profile.
Anyway, do you think I need to hire someone to reactivate my Dashboard and Login panel?
Thanks again.
