Log In/ Register Form Issue

  • Resolved jasperdemann

    (@jasperdemann)


    1 year, 4 months ago

    Hi
    While running some tests using the Log In/Register widget. I have a problem with the password reset feature.
    In Chrome Incognito, I clicked the link in the form for Lost/Change/Reset Password. I received an email, then opened the link in Incognito, which showed me the New Password/Confirm New Password form.
    I entered and confirmed a new password, received an email in my site admin inbox telling me a user had changed their password, but when I go back to log in, I am only shown the New Password/Confirm New Password form. No log in or register form!
    I’ve tried closing then reopening Incognito, using another browser and even a different IP address but I’m still stuck.
    Any ideas?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter jasperdemann

    (@jasperdemann)

    1 year, 4 months ago

    Edit:
    I noticed that when using my mobile phone, I see the log in/register form with the message, ‘Your password has been updated’.
    I restarted my laptop, and now I can see the same as on my mobile phone, so everything looks as it should.
    I would expect to see any changes immediately after clearing my caches though, not after having to restart my laptop.
    Is this a feature?

    Plugin Support Amit Paul

    (@paulamit)

    1 year, 4 months ago

    Hi @jasperdemann,

    Thanks for your update! It looks like the issue resolved itself after a restart, which suggests it might have been related to browser caching. Sometimes, even after clearing the cache, changes may not reflect immediately due to session persistence.

    If this happens again, trying a full browser restart or using a different browser can help verify changes instantly. Let us know if you need any further assistance!

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)

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