Log viewer doesn’t work

  • Resolved zonezero

    (@zonezero)


    3 years, 6 months ago

    Version 7.2.22
    Woocommerce 7.1.0

    Plugin Settings/Logs/selecting a log file and pressing “View Log” does nothing.
    Developer Console shows that:
    *)Uncaught TypeError: wpAjaxHelperRequest(…).success is not a function
    If possible, please take a look into this.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Rafi Alam

    (@raficode)

    3 years, 6 months ago

    Hi,

    Can you please give us a screenshot of the issue?

    Also, you can get the log from WooCommerce >> Status >> Logs tab.

    Let me know.

    Thank you.

    Thread Starter zonezero

    (@zonezero)

    3 years, 6 months ago

    Link to the screenshot: https://imgur.com/a/7PrY1UA
    Error happens while clicking on the “View Log” button

    Rafi Alam

    (@raficode)

    3 years, 6 months ago

    Hi,

    The image URL you provided is not working.

    Can you please check?

    Thank you.

    Thread Starter zonezero

    (@zonezero)

    3 years, 6 months ago

    https://drive.google.com/file/d/16SISPMIKeu_s5V3vigsuv23zG77FFuk5/view
    https://imgurp.com/gHAowET

    Added 2 additional links.

    Rafi Alam

    (@raficode)

    3 years, 6 months ago

    Hi,

    Thanks for providing the screenshots.

    Can you please copy your WPFM error log from WooCommerce >> Status >> Logs and send it here?

    Thank you.

    Thread Starter zonezero

    (@zonezero)

    3 years, 6 months ago

    Hello.
    Nothing on server side that would indicate a server/php error.
    So far, it seems that this is client-facing error.

    What I have seen from browser end(not a JS developer):
    Javascript engine shows that “.success” is not a valid function and crashes.
    However, the XHR is triggered, receives a reply from server, but doesn’t know what to do with reply, as “.success” callback is not available.

    Another place where this error is present – Category mapping section.
    JS screams that “.success” is not a valid function.
    XHR is processed, Google categories are received by browser from server.
    JS fails to populate the autocomplete category mappings.

    Might be something to do with this?
    (source : https://api.jquery.com/jquery.ajax/)
    “Deprecation Notice: The jqXHR.success(), jqXHR.error(), and jqXHR.complete() callbacks are removed as of jQuery 3.0. You can use jqXHR.done(), jqXHR.fail(), and jqXHR.always() instead.”

    Rafi Alam

    (@raficode)

    3 years, 6 months ago

    Hi,

    We tried to find the issue on our server, but it’s working fine on our server.

    Can you please go to the Product Feed Manger >> Settings >> Status >> Copy System Status and send it here?

    Let me know.

    Thank you.

    Rafi Alam

    (@raficode)

    3 years, 6 months ago

    Hi,

    I’m following up to see if your issue is resolved.

    If not, then can you please go to the Product Feed Manager >> Settings >> Status >> Copy System Status and send it here?

    Let me know.

    Thank you.

    Thread Starter zonezero

    (@zonezero)

    3 years, 6 months ago

    Hello.
    Sent the system status as requested.

    Rafi Alam

    (@raficode)

    3 years, 5 months ago

    Hi,

    Thanks for sending the requested information.

    However, I’m marking this thread as resolved here as we are already providing support through our official support channel.

    You are always welcome to open a new thread if you face any issues.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

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