Login failed

  • Resolved hangzhou92

    (@hangzhou92)


    9 years, 2 months ago

    Hi, I added “register” and “login” to my site. After I register (first name, last name, email and password), I went back to login, but I got the message “ERROR: The password you entered is incorrect. Lost your password?”. Can anyone help? Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Teodor Cosofret

    (@teodor-cosofret)

    9 years, 2 months ago

    Hi,

    Thank you for reaching out to us.

    Did you make sure that you added the password correctly in the Password field? Please try to deactivate all other plugins and use a default WordPress theme. Maybe there is a theme/plugin conflict.

    Looking forward to your reply.

    Best regards,

    Thread Starter hangzhou92

    (@hangzhou92)

    9 years, 2 months ago

    Hi Teodor,
    Thank you for your message. I deactivate all other plugins and use twenty seventeen WP theme. It still does not work. I asked someone else to test it. The same error message came up – ERROR: Invalid email address. Lost your password?

    Regards,

    Teodor Cosofret

    (@teodor-cosofret)

    9 years, 1 month ago

    Hi,

    To help you further, regarding this issue, please submit a support ticket. I will wait for your ticket and we will continue our conversation there.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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