Login issue

  • kaisarsaiful

    (@kaisarsaiful)


    3 years ago

    My members are complaining about member account of someone else appearing as logged in before they could even log in themselves. I even encountered it myself. I clicked on the member login link and before I could log in, my member panel shows that someone has already logged in my browser and it’s not my account. When I tried to click the edit profile, it shows another member’s profile different from the previous one. When I tried to log out, it won’t log out and if it did, it would being back again to the account that wasn’t mine. What do I have to do solve this issue?

    i am using vikinger theme,

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    3 years ago

    Do you have any caching plugin(s) enabled? If so, as a test, disable them.

    Humera Zubair

    (@msmaniya)

    3 years ago

    Hi, First of all please clear the cache and cookies and disable any cache plugins if there are any. Next, check your WordPress settings and verify the session and cookie configurations. Make sure the session handling is appropriately set to maintain user sessions and that the cookie settings are configured correctly. You may need to consult your theme documentation or reach out to the theme developer for guidance on proper session and cookie management. Update the theme if it needs an update.

    Temporarily switch to a default WordPress theme, such as Twenty Twenty-One, and check if the issue persists. This step helps determine if the issue is specific to the Vikinger theme or if it’s a more general problem with your WordPress installation. If you have any plugins installed that interact with user authentication, login, or user sessions, try disabling them one by one and test if the issue still occurs. This step helps identify if there’s a conflict between plugins causing the problem.

    If you find out its the theme’s issue then it’s recommended to reach out to the Vikinger theme support team for assistance. They are the best resource to provide guidance and solutions specific to their theme.

    Remember to keep a backup of your website before making any significant changes, such as theme or plugin updates, to ensure you can restore it if needed. I recommend using Updraft plugin for that.

    I hope this helps!

Viewing 2 replies - 1 through 2 (of 2 total)

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