Login isusue

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Taha

    (@tahaamin)

    1 year, 2 months ago

    Hi @pankitgajjar,

    Good morning! I hope you’re having a great day.

    I’m sorry to hear about the issue you’re facing, but the plugin seems to be working fine on my end, as shown in this video I just recorded for you. Could you please record a similar video demonstrating the issue you’re encountering and share the plugin version you’re using? As for the link you shared, it is blocked in my area.
    “You are not allowed to visit this website”

    I’ll do my best to assist you further.

    Thread Starter pankitgajjar

    (@pankitgajjar)

    1 year, 2 months ago

    Hi,

    My client has purchased the Pro version of the email verification plugin. Please download the video from the attached link and take the necessary action.

    Video link –> https://we.tl/t-9ZVLUD5QeO

    Let me know if you need any further details.

    Plugin Support Taha

    (@tahaamin)

    1 year, 2 months ago

    Hi @pankitgajjar,

    Thanks for getting back.

    Unfortunately, your video is about placing an order using a payment card and PayPal, and I don’t see any relation to our Email Verification plugin. It looks like you may have attached the wrong link.

    Additionally, please consider deleting the link or the video immediately, as it contains clear payment card information, which could put you in a dangerous situation. If the card is only for testing, that’s fine.

    Since you’re now a Pro user, you can reach out to us through the plugin’s official website for support. Please let me know if I missed anything—I’ll be waiting for your reply.

    Best regards,

    Thread Starter pankitgajjar

    (@pankitgajjar)

    1 year, 2 months ago

    Okay, thank you for reply.

    Thread Starter pankitgajjar

    (@pankitgajjar)

    1 year, 2 months ago

    Hi,

    Not sure as if I deactivate email verification plugin then checkout and payment works. So it must be some related to plugin.

    Additionally those could be because of ” Blocks checkout process for unverified users (including guests).” checkbox is checked?

    Please advice. Blocks checkout process for unverified users (including guests).

    Please download the image –> https://we.tl/t-Ncqz2D1kKj?utm_campaign=TRN_TDL_05&utm_source=sendgrid&utm_medium=email&trk=TRN_TDL_05

    • This reply was modified 1 year, 2 months ago by pankitgajjar.
    • This reply was modified 1 year, 2 months ago by pankitgajjar.
    • This reply was modified 1 year, 2 months ago by pankitgajjar.
    Plugin Support Taha

    (@tahaamin)

    1 year, 2 months ago

    Happy to help!

    I think reaching out to us on the plugin’s official website would be more helpful for your issue. In the meantime, please ensure that you are using only one version of the plugin—either the free or the pro version.

    I’m also checking your issue again with our team and will update you soon.

    • This reply was modified 1 year, 2 months ago by Taha.
Viewing 6 replies - 1 through 6 (of 6 total)

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