login lockdown

  • Resolved lahive1

    (@lahive1)


    9 years, 4 months ago

    an app company has developed an app for my client’s wp site and they have some issues with the login lockdown feature.

    The app authenticates users via a login system on a single server. So when a user triggers the lockdown the single server is banned and no one else can login. Is there a way around this?

    The whitelist option isn’t suitable as there are hundreds of people logging in.

    Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    9 years, 4 months ago

    Hi, just for testing purposes can you disable the Login Lockdown feature in the plugin. I am just trying to work out if this is causing your issue?

    Regards

    Thread Starter lahive1

    (@lahive1)

    9 years, 4 months ago

    hi, yes this is the issue. if we disable the lockdown it works fine.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    9 years, 4 months ago

    Hi, another question. Is the single server using a static IP address or a dynamic IP address?

    The reason why I am asking is because if one user locks everyone out then that means that the plugin blocking 1 IP address which is affecting everyone login in. As per the following information.

    The app authenticates users via a login system on a single server. So when a user triggers the lockdown the single server is banned and no one else can login.

    Thread Starter lahive1

    (@lahive1)

    9 years, 4 months ago

    static as far as I know but have just asked for clarification.

    yes this is the issue – one blocked all blocked.

    Thread Starter lahive1

    (@lahive1)

    9 years, 4 months ago

    I understand why it’s happening – I was just wondering if there was the issue before and if there was a way around just disabling the lockdown.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    9 years, 4 months ago

    Hi, have you tried the whitelist option? If your server is using a static IP then the whitelist feature should work. Give this a try and report back.

    Thank you

    Thread Starter lahive1

    (@lahive1)

    9 years, 4 months ago

    That should work in theory but would limit access to the site via a web browser on a desktop. The plugin states: ‘This feature will deny login access for all IP addresses which are not in your whitelist as configured in the settings below.’

    Plugin Contributor mbrsolution

    (@mbrsolution)

    9 years, 4 months ago

    I see your point of view. I think for now you will have to disable the Login Lockdown feature. Only until something better comes up.

Viewing 8 replies - 1 through 8 (of 8 total)

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