Login (not) incorrect // BackWPUp

  • Resolved raumfuer

    (@raumfuer)


    5 years, 11 months ago

    Hi,

    I use the free version, self-hosted. When I try to save the backup on my server via FTP, I get the error message “Login incorrect” despite the correct login. The problem seems to be caused by the fact that the server does not respond to the “USER” command, whereupon the “Login incorrect” error is displayed and I cannot subsequently upload the backup. Most of my pages work and the server replies “logged in”. What’s going on there?

    What I’ve already done:
    – FTP name, name, user, directory checked (everything is correct)
    – Alternative FTP users created
    – formulated a new order
    – Directory permissions checked, they are correct

    What I also found out:
    – One of my web pages works with an old MySql server version, if I create the database under MySql 5.7, I also get the above errors

    What can I do so that the server logs me in?

    Below is a positive and a negative example of the protocol.

    Best
    Alexander

    Positive example:

    [26-Jun-2020 11:31:48] 1. Versuche, Backup an FTP-Server zu senden …
    [26-Jun-2020 11:31:48] Verbunden mit dem FTP-Server: home314098842.1and1-data.host:21
    [26-Jun-2020 11:31:48] FTP-Client-Befehl: USER u5702xxx
    [26-Jun-2020 11:31:48] Antwort des FTP-Servers: User u5702xxx logged in.
    [26-Jun-2020 11:31:48] FTP-Client-Befehl: SYST
    [26-Jun-2020 11:31:48] Antwort des FTP-Servers: UNIX
    [26-Jun-2020 11:31:48] Aktueller FTP-Ordner ist: /BackUpxxx/
    [26-Jun-2020 11:31:48] FTP-Client-Befehl: PASV
    [26-Jun-2020 11:31:48] Antwort des FTP-Servers: Passivmodus gestartet
    [26-Jun-2020 11:31:48] Hochladen ins FTP-Verzeichnis hat begonnen …
    [26-Jun-2020 11:32:03] Sicherungsdatei wurde zum FTP-Server übertragen: /BackUpxxx.zip
    [26-Jun-2020 11:32:03] Auftrag erledigt in 151 Sekunden.

    Error Example:
    [28-Jun-2020 15:50:54] 1. Versuche, Backup an FTP-Server zu senden …
    [28-Jun-2020 15:50:54] Verbunden mit dem FTP-Server: home314098842.1and1-data.host:21
    [28-Jun-2020 15:50:54] FTP-Client-Befehl: USER u5702xxxx
    [28-Jun-2020 15:50:56] Antwort des FTP-Servers: (in contrast to the positive example, there is nothing here, the line remains empty)
    [28-Jun-2020 15:50:56] FTP-Client-Befehl: PASS *******
    [28-Jun-2020 15:50:56] Antwort des FTP-Servers:
    [28-Jun-2020 15:50:56] FTP-Client-Befehl: SYST
    [28-Jun-2020 15:50:56] WARNUNG: ftp_systype(): Login incorrect.
    [28-Jun-2020 15:50:56] FEHLER: Antwort des FTP-Servers: SYSTYPE kann nicht abgefragt werden
    [28-Jun-2020 15:50:56] WARNUNG: ftp_mkdir(): Login incorrect.
    [28-Jun-2020 15:50:56] WARNUNG: ftp_chmod(): Login incorrect.
    [28-Jun-2020 15:50:56] FEHLER: FTP-Ordner “BackUps_LF” kann nicht erstellt werden! Das Eltern-Verzeichnis könnte schreibgeschützt sein.

    • This topic was modified 5 years, 11 months ago by raumfuer.
    • This topic was modified 5 years, 11 months ago by raumfuer.
    • This topic was modified 5 years, 11 months ago by raumfuer.
    • This topic was modified 5 years, 11 months ago by raumfuer.
    • This topic was modified 5 years, 11 months ago by raumfuer.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • happyAnt

    (@duongcuong96)

    5 years, 11 months ago

    Hi @raumfuer
    Thank you so much for the detailed report, so is the issue always happens or just happens randomly?
    Also, what FTP server backend are you running now?
    Did you try with FileZilla FTP client to upload files with the same access credentials? it works or not?
    Thanks!

    Thread Starter raumfuer

    (@raumfuer)

    5 years, 11 months ago

    Hi @duongcuong96 ,

    it allways happens.

    To the question “what FTP server backend are you running now?” my hoster answered: “proftpd” and the protokoll is “sftp”. Is that, what you wantet to know?

    Uploading files via FileZilla FTP client with the same access credentials is working fine.

    Best!

    happyAnt

    (@duongcuong96)

    5 years, 11 months ago

    @raumfuer
    BackWPUp, for now, did not support backup over SSH-FTP(sftp) yet, is it possible for you to switch the backup to FTP instead?
    Thanks!

    happyAnt

    (@duongcuong96)

    5 years, 11 months ago

    @raumfuer
    hello, sorry for asking but do you have any update for me? TY so much!

    Thread Starter raumfuer

    (@raumfuer)

    5 years, 11 months ago

    Thx for asking.

    At the hoster sftp is standart, they will skip ftp in the future. At the mement, I can connect via ftp, but this is a question of the client configuration (for example with filezilla i can descide wether to connect via sftp or ftp)

    The question for me is: how can i configure backwpup to connect via ftp instead of sftp?

    In my optinion due to securityreasons it should be possible to connect via sftp with backwpup in the near future. is there something planned?

    happyAnt

    (@duongcuong96)

    5 years, 11 months ago

    @raumfuer
    by default FTP is located at port 21, so you just need to specify a correct port.
    sFTP is for now under-development.
    I hope that helps!

    Thread Starter raumfuer

    (@raumfuer)

    5 years, 11 months ago

    It doesn´t work with port 21. But thx for the info.

    I now decidet to store the backups on my own server for a while.

    But it would be very helpful, when, if could you inform me, when sftp support is rolled out.

    Best Alexander

    happyAnt

    (@duongcuong96)

    5 years, 11 months ago

    @raumfuer
    Yes, I will inform you when the SFTP ready ^^
    so I think the issue can be closed here ^^

    If you find BackWPUp is useful for you, we would really appreciate it. if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support 😀
    https://ww.wp.xz.cn/support/plugin/backwpup/reviews/

    Thank you so much for the support and have a great weekend <3

    Thread Starter raumfuer

    (@raumfuer)

    5 years, 11 months ago

    My hoster has sFTP by default. I could bypass the problem with asking them to enable FTP.

    Thread Starter raumfuer

    (@raumfuer)

    5 years, 10 months ago

    Did you change something concerning ftp/sftp?
    My fix with using ftp worked for a while, but now, i did not change my setting, I got the same issue again: server doesn´t repond to user command.
    🤔

Viewing 10 replies - 1 through 10 (of 10 total)

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