login page not advancing

Hi! If I understand your question correctly, yes, I have the captcha enabled on the page that asks a mathematical equation question to move on. This does not produce errors when answered correctly, but I still cannot advance to the WP inside pages.
I am not using WooCommerce or any other eCommerce program on my site. My WP page is just a blog – not using it for the whole site. And I don’t believe I have a cache plugin installed.
All other plugins are currently disabled. In order for me to get back in after enabling the AIOWPS plugin, I required my hosts’ tech support help to disable the plugin!
No, I cannot change themes – I am using “intrepidity” as the theme as it matches the rest of my site’s design.
I think I answered all of your questions. If not, please let me know and I’ll clarify/respond again.
Thanks for your help!

Hi,

I have the captcha enabled on the page that asks a mathematical equation question to move on. This does not produce errors when answered correctly, but I still cannot advance to the WP inside pages.

Can you clarify the above further please.

The captcha is a math question – ie. 2+four=. Does that answer your question?

And I don’t believe I have a cache plugin installed.

Do you know if your host is using a cache system in your server? Do you know if you are using CDN?

Don’t know. How can I find out?

Thank you

Hi,

This does not produce errors when answered correctly, but I still cannot advance to the WP inside pages.

It is the above that I need more information about. You say that you answer the captcha question correctly but you can’t advanced to the WP inside pages. Do you mean that even though you answer is correct, you still can’t log into your site as administrator? Is this correct? Did you try deleting the browser cache?

That is correct – the page just reloads to the login page. No error message, no indication anything is wrong. I have tried from my phone, separate browsers, even my host’s tech support tried – no luck. When we disabled the plugin, I was able to access the page with the credentials, just not through the AIOWPS plugin which had to be deactivated for me to access my WP pages.

Don’t know. How can I find out?

Can you get in contact with your host and asked them please.

Will check with them. What is CDN though? I know my developer put me on Cloudflare – does that make a difference?

Thank you

Hi,

Cloudflare is a CDN service.

I look forward to your reply regarding your host using a cache system or not.

Yes, to quote the support person at my host: “We do have endurance cache Jennifer.”

Hi, can you enable the plugin and make sure you disable the following Enable Captcha On Registration Page.

This is located under WP Security -> User Registration -> Registration Captcha.

Once you have done the above make sure you save your settings. Then try again. You should be able to log into your admin site without a problem.

I suspect that your issue might be coming from the cache plugin in your server. Or maybe the issue is coming from Cloudflare.

Let me know how you go.

Hi! I did as you said, but am now locked out again. I cannot disable anything without first activating the plugin. Once I activate, I get locked out and forced to go through the new login with the captcha form on the login page, blog-wp-admin instead of the normal wp-login. How do I go about getting back in and getting the captcha removed without me having problems requiring me to either remove the plugin entirely (which I might need to do, but not happy about it) or waiting on hold with my hosting provider for tech support to remove the lock?
Thank you!

Hi, try the following plugin. This plugin will allow you to reset all the settings in AIOWPS.

So I’m going to lose all of the settings I had before then, right? Just want to be sure I know what I’m doing before I do it. Thanks!

OK – managed to get past the other error, but not have “Sorry, you are not allowed to access this page.” on the settings page! What am I doing wrong???