Login problems

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter saanch

    (@saanch)

    1 year, 10 months ago

    Error: Please enter a username or email address.

    This is the message I get when I put in my admin email for lost password.

    Moderator threadi

    (@threadi)

    1 year, 10 months ago

    You must not log in with the admin email but with the email or user name of your WordPress user. The admin email is handled separately in WordPress.

    Also check again whether you have done everything correctly when changing the password via phpmyadmin: https://ww.wp.xz.cn/documentation/article/reset-your-password/#through-phpmyadmin

    Furthermore: have you activated a security plugin? If so, I would recommend deactivating it. You can do this without accessing the backend via FTP. There you would have to remove the relevant directory of the security plugin in /wp-content/plugins/.

    Thread Starter saanch

    (@saanch)

    1 year, 10 months ago

    I tried this too and it doesn’t work either.

    Moderator threadi

    (@threadi)

    1 year, 10 months ago

    Which of my tips are you referring to?

    Thread Starter saanch

    (@saanch)

    1 year, 10 months ago

    Logging in with username or email of WordPress user. And security plugin is deactivated too.

    Thread Starter saanch

    (@saanch)

    1 year, 10 months ago

    Not sure, but I think the problems started when my new SSL certificate was installed. But the hosting company says everything is in order.

    Thread Starter saanch

    (@saanch)

    1 year, 10 months ago

    I do see however that when I go back in to edit my password again (following the steps in the link you sent), MD5 is not selected anymore.

    Moderator threadi

    (@threadi)

    1 year, 10 months ago

    The SSL certificate is responsible for general accessibility, not for access with login & password.

    The setting of MD5 as encryption for the password is only set when saving. The value of the password is thus saved with MD5. As soon as you successfully log in to WordPress with it, the value is replaced by a value secured by WordPress. You will therefore never see MD5 there again after manually saving with MD5. Everything is normal.

    Since your login is still not working, I would check whether you are changing the password in the correct database. It can happen that you choose the wrong one. Look in wp-config.php to see which database your project uses and make sure in your hosting account which database you open in phpmyadmin.

    Thread Starter saanch

    (@saanch)

    1 year, 10 months ago

    I only have one database. I don’t understand what is happening and why the login keeps failing.

    Moderator threadi

    (@threadi)

    1 year, 10 months ago

    I would recommend that you contact your hoster’s support team.

Viewing 10 replies - 1 through 10 (of 10 total)

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