Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).
James wery kind
I thank
May be i’m stupid but, or inexpert
How can I deactivate or reset without accessing
Please see the directions above and guides linked to within. As stated, there is no Dashboard access required.
I understand that it requires a level of expertise I haven.t
Anyway thanks
No time like the present to learn, I started in the same place. 🙂
If you have any question regarding any step, let us know!
Very polite James
But really I don’t understand
The page you give me the link leads to general information about the plugin
I realized that I should change the value with a: 0: {}
But in the pages there isn’t a table wp_options related to my website
The back page of the instructions propose always just download something that I do not need
So I did not understand where is this table on the site, without performing access
Sorry to be interrupt between you and James!
You have c-panel access ? there is one section phpmyadmin, You need to open your database and find wp_options table and then follow above guide.
table is not stored in admin side or in any pages!!
Or simple you have FTP access ? then just rename plugin folder like plugin to plugin-old.
No problem Ahir
Unfortunately this website I inherited
So I haven’t created it and I have nothing but web access
No FTP
and anything else like c-panel access
Only the page to access the administration web panel which, I repeat , I do not know why but inaccessible
arghhhh
Sorry to say, without accessing you can’t do anything, once you get feel free to post here so we will help you more! Thanks
Sorry to know
Wish there was an easy solution
Unfortunately no
Yeah, the site is hosted somewhere, so you’ll need access to the hosting provider’s control panel. Otherwise, you can’t do fixes like this, manage the hosting account itself, and eventually pay the hosting bill once it’s due.
But it is strange that, with no file changes at last access or corrections website, the control panel disappears for unknown reasons
I imagine it will not be just my problem
To err is human but to complicate life need a computer
A blank page means that PHP has crashed, typically caused by a function conflict. Those function conflicts are typically introduced by plugins or theme functions.
I understand but… without any changes intoduced by me ?
Is not a serious function
It could have simply been introduced by a plugin or theme update.
