Plugin Support
WFAdam
(@wfadam)
Hello @willinit and thanks for reaching out to us!
Have you tried to open this same page in a different browser? It could possibly be a cache issue.
You could also purge any cache plugins you might have on your site as well.
Let me know what you find!
Thanks!
I’m having the same problem. I’ve purged all caches, tried different browsers, none helps. Running the same versions of software as OP. I also noticed that my two-factor authentication stopped working as well, which is why I went to those settings pages to begin with.
Plugin Support
WFAdam
(@wfadam)
I am wondering if a table has possibly stopped working. Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.
I’ll be able to check for you.
Thanks!
Ironically, nothing on that page is responding either. I’m unable to expand any of the diagnostics and the buttons aren’t doing anything when clicked.
It appears it was caused by some other plugins that were messing up javascript on the backend of the site.
In case it’s related to OP’s issue, the plugins that caused it for me were two MainWP extensions (Advanced Uptime Monitor Extension and MainWP Branding Extension).
Plugin Support
WFAdam
(@wfadam)
So you were able to disable those plugins and get into Wordfence options?
You could switch Wordfence into learning mode and then enable those plugins again. That might help resolve your issue.
From the Wordfence Dashboard click on Manage WAF. Then you will see Basic Firewall Options > Web Application Firewall Status. Change the option to Learning Mode. Now perform the actions that were causing issues. This will help Wordfence learn that these actions are normal and it will allow them in the future. After you have finished performing the actions, switch the WAF from Learning Mode back to Enabled and Protecting. Now test to see if these actions work correctly.
https://www.wordfence.com/help/firewall/learning-mode/ is an amazing resource for learning more about the WAF and learning mode.
Let me know what you find!
Thanks!
Thanks!
The plugins were actually breaking a lot of things, for instance, hovering over the WordPress settings menu would not expand it, my backup software (UpdraftPlus) had many buttons and links that wouldn’t do anything when clicked.
I’ve opened a ticket with MainWP to have them look into the issue.
Plugin Support
WFAdam
(@wfadam)
@krazydave Glad we could help with this issue! Thanks for your support!
@willinit This might be a similar issue you are facing. Check any kind of plugin conflict as well.
