Logo isn’t showing up

Can you share the URL to the image as it is displayed on the invoice, please? You can do this by opening the invoice in HTML view, then right click the logo and click “Inspect”, then check the “src” attribute in the image HTML.

Thanks for the information. Could you share a screenshot of your settings under PDF Invoices > Advanced > Status, please?

This one shows the Settings tab. Click the “Status” tab next to it. My apologies for any confusion

Thanks for the screenshot. Could you try increasing the WP memory limit, please? It’s currently set to 40mb. You can ask your host provider to increase it to 512, for example.

Hi @samprairie,

Just out of curiosity, are you placing a new testing order after configuring the new image, or you are trying with an order placed before this change?

Please note that documents created before this, will not follow your new settings, because we stored these settings per-order basis for historical reasons. For instance, if you change your shop address in the future, it should not affect old PDF invoices that you generated when your store was located in the old address.

Therefore, to rule out that this is happening, my recommendation is to place a new order after set your JPEG image (preferably) for your shop logo (the PNG format depends on your server settings, and we have received a few reports about some providers which have issues with the ImageMagick PHP library: Using JPEG is better because this is supported by default and does not depend on third party libraries).

That said, if you are just playing with the plugin configuration, or this is a new installation, you could try to activate the “Test mode” temporarily, under WooCommerce > PDF Invoices > General > Test mode. See Show PDF documents with the latest settings.

Thanks for sending more details, @samprairie: It was very useful to understand better your case!

We had an issue with another user in the past who was using a plugin called “WP Offload Media Lite for Amazon S3”. At that moment, the issue was related with the return of the wp_get_attachment_image_src function, which they filter to override its default behavior and pull the URLs from Amazon S3, but we did not receive more feedback from the user, so we do not know whether they found a fix or not, but it seems that you have the same issue they reported.

That said, with the following code snippet you can set a logo manually as a workaround:

/**
 * PDF Invoices & Packing Slips for WooCommerce:
 * Set a shop logo manually (this will override the shop logo in the plugin's settings)
 */
add_filter( 'wpo_wcpdf_header_logo_img_element', function( $img_element, $attachment) {
	// Set the URL of your shop logo below:
	$shop_logo_url = 'https://img.logoipsum.com/288.svg';
	return "<img src='{$shop_logo_url}'/>";
}, 10, 2 );

If you haven’t worked with code snippets (actions/filters) or functions.php before, read this guide: How to use code snippets

Hi @samprairie,

If you haven’t worked with code snippets (actions/filters) or functions.php before, read this guide: How to use code snippets

In brief, if you have a child theme, you can add code snippets in its functions.php file: don’t add code snippets to the functions.php file from your parent theme, because you may lose your customizations after updating your parent theme! The another way to add code snippets, that is safer in my humble opinion, is to use the Code Snippets plugin: This plugin stores the code snippets in your database, so you don’t have to worry about losing your customizations after updating your plugins or theme 😉

Hi @samprairie,

Could you please write us at [email protected], to investigate this further?*

*Please note that we do not work on weekends, therefore, it is likely that we will resume the conversation next Monday 😉