Hi @ericbourges,
Please make sure that you have enabled the “Company Logo” setting on the “Templates” tab present at WooCommerce -> Settings -> Invoice. When the Simple template is enabled, this setting needs to be enabled to show the logo on the invoice/delivery notes/receipt.
Screenshot for your reference: https://app.screencast.com/Jgff8taAmTGlZ
Please check and let us know the results.
If in case, the company logo is not displaying for you even if this setting is enabled on your site then please drop us an email at ‘support at tychesoftwares dot com’ for further troubleshooting.
Hi,
Yes, “Company Logo” is activated of course.
What appears on the preview is only a “broken link” icon
Hi @ericbourges,
Thank you for your reply.
Can you please drop us an email at ‘support at tychesoftwares dot com’ where we can discuss this mentioned issue in more detail? We will check the required details there and work towards the resolution in a faster way.
Yes this is also happening to me too. The logo appears in position when using the ‘default template’ but if you want to use the ‘simple template’ the logo just appears as a broken link image, please can this be fixed a.s.a.p.
Hi @bluecube2025
Thank you for your patience while we addressed your query.
It appears that the issue you’re experiencing is specific to your site, as we haven’t been able to replicate it on our end. To assist you further, could you please send us an email at ‘support at tychesoftwares dot com’? This will allow us to discuss the details more thoroughly and work towards a quicker resolution.
Looking forward to your email!
