Logo not shwoing

  • Resolved Joanna

    (@joannacraig)


    4 months ago

    I think this has become an issue since the recent update? Despite selecting a logo for the template, nothing shows in the preview window or in the received emails? I have ‘removed’ the image and then readded but still not visible. Please can you help?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support muddasirhayat

    (@muddasirhayat)

    4 months ago

    Hi @joannacraig,

    Thank you for reaching out. We hope you are doing well.

    We have tried to replicate the issue on our end, but we were unable to reproduce it. To help us investigate further, could you please share the following details:

    • Which version of the plugin are you currently using?
    • Could you share a short screencast showing the issue (logo selection and preview/email result)?
    • Have you cleared your site cache after updating the plugin?

    This information will help us better understand the issue and identify the root cause so we can provide an appropriate solution.

    Looking forward to your response.

    Thanks & regards,
    WPExperts Support Team

    Thread Starter Joanna

    (@joannacraig)

    4 months ago

    Apologies – I have just spotted that the size of the logo was set to 1px which was why it wasn’t showing. Not sure if that was reset during the update maybe? But all okay now. Thanks for your quick assistance.

    Plugin Support muddasirhayat

    (@muddasirhayat)

    4 months ago

    Hi @joannacraig,

    Thank you for your update.

    If you experience any problems, please feel free to open a new thread, and we’ll be happy to assist you.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

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