Logo problem and styling

  • dfuzion

    (@dfuzion)


    5 years, 10 months ago

    Hi,

    After a total reset of the plugin I can save config now but i can’t add a logo : i always get an empty picture.
    Same logo was working on v8

    Other point, we still can’t style chat window as we have something like an iframe (call-us html block).

    We need to change centering, font-size, font family etc… How can we do ?

    Thanks

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  • Plugin Support wpdev3cx

    (@wpdev3cx)

    5 years, 9 months ago

    Hi @dfuzion ,
    you can find below the answers about these issues

    > ‘Support’ is the default text which been displayed when no agent connected. Also there is a bug and in some cases it doesn’t change when an agent connects to the chat. This will be fixed within our next release.

    > It is not possible to customize the time format , in the latest version date and time uses 24h for hours and YYYY/MM/DD as date format.

    > Agent’s Join message will be fixed within our next release and it will change to “Agent [WP User Display Name] joined the chat”

    > Also the error with special characters in Tools is already fixed and it will be part of our next release.

    • This reply was modified 5 years, 9 months ago by wpdev3cx.
    Thread Starter dfuzion

    (@dfuzion)

    5 years, 9 months ago

    Nice !

    – Support is still displayed when agent is connected. Waiting for the update.
    – For the date it’s a problem. Can’t it use wordpress local format ? for us : DD/MM/YYYY
    – Will it be possible to change “agent” with another word? We don’t have agent but “conseillers”. That doesn’t mean the same…

    Thanks !

    Thread Starter dfuzion

    (@dfuzion)

    5 years, 9 months ago

    Hi,

    Last update installed.

    – Special caracters problem is solved in Tools for the messages. But now that’s navigation who has problems

    – at the end of chat, these sentences are not translated, and we can’t find them in PO file :
    Chat session ended
    Your chat session ended
    Please rate your chat experience
    Start New

    “joined the chat” when agent connects is not translated, but we can find “has joined the chat.” in PO file.

    – I found “Support”. It is a string in PO file translated in french by the same word. There seems to be no link with users

    Hope it helps debugging a bit.

    Best regards

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