Hello @blackeye0013 ,
The logs have been moved to dashboard > Downloads > Reports > User reports.
Could you please let me know what version of the plugin do you have and if you have done the database upgrade?
Warmly,
Razvan
Hello Razvan,
I can see any link to Reports anywhere. In the Downloads submenu I can only see:
– All Downloads
– Add New
– Categories
– Tags
– Settings
– Extensions
– LITE vs PRO
Or should I look somewhere else? On the Dashboard page there’s only Top Downloads widget.
I’d also like to note that the link labeled as “See more” in the Dashboard widget “Top Downloads” leads tho the page I’m not allowed to access to (see my initial comment).
I’m on the version 4.7.60, which should be the last one. I suppose I did a DB upgrade a while ago, but I don’t remember it quite clearly, TBH. Nevertheless, there is no upgrade notification in my dashboard at the moment.
Thanks
Really strange. Could you please verify in your theme/child theme’s functions.php that you have not hooked to the filter dlm_enable_reports ? Hooking to this filter and returning false will disable the Reports page.
Warmly,
Razvan
Hello @blackeye0013 ,
Have you managed to solve the issue?
Warmly,
Razvan
Hello Razvan,
Unfortunately, the problem is still there (even in version 4.7.70). I also deactivated all the plugins except yours and used default theme – still no reports.
Where exactly they should be situated? Could you please send me the url, where I could find it? Without the domain name, of course, somethink like /edit.php?post_type=dlm_download&page=download-monitor-reports&dlm_time=all-time (which is the link from the Top Downloads widget, which BTW doesn’t work for me neither).
Thanks
Could you please verify in your theme/child theme’s functions.php that you have not hooked to the filter dlm_enable_reports ? Hooking to this filter and returning false will disable the Reports page.
Warmly,
Razvan
Yes, I can confirm that – no dlm_enable_reports filter in the theme. And as I wrote above, the problem was there even with the default WP theme (Twenty Twenty-one) and no other plugins activated.
Can you please let me know if you are seeing the dashboard with an administrator user role or with other?
Warmly,
Razvan
As an administrator and main user on the web.
Would you mind sending me the url the page the reports are on to test wheater I can access it directly? If I couldn’t access it the problem is probably messed up rights, if I could, the menu item is missing for some reason.
Thanks
The url to it should be: domain.com/edit.php?post_type=dlm_download&page=download-monitor-reports
Warmly,
Razvan
Well the page acts a bit strangely. On first try I get to standard All Downloads page. When I hit the refresh button or force the page to load again, I get “Sorry, you are not allowed to access this page.” message.
Still without any other plugins and default theme.
Could you please make sure you have the following capability: dlm_view_reports ?
Warmly,
Razvan
Well, that could be the problem. There is no such capability on my site. The only dlm_ capability present is dlm_manage_logs.
I have to say that this site has Members installed and I have added some custom capabilities as well. The site has also quite long history, and Members plugin was definitely activated during the updates. So is it possible that this new extra capability wasn’t created and granted?
Thanks
It is a possibility, yes. Don’t know exactly how the Members plugin works, but maybe you can try and add dlm_view_reports as a new custom capability to the Admin user role and see if the Reports page appears?
Warmly,
Razvan
