Long process no results

  • Resolved raremedia

    (@raremedia)


    1 year, 2 months ago

    Tried multiple times to backup the site and it ran for an hour or more and there was no progress % or feedback, just a spinning icon. The debug code is BMI-pcIaegHa-58480.

    the backup size is 600mb.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MixHa

    (@mixha)

    1 year, 2 months ago

    Hello @raremedia ,

    Please temporarily disable your security plugin and run the backup process again. If it freezes, please force-stop it: https://prnt.sc/1trv1tm .

    After that, please navigate to the plugin section Troubleshooting > Check advanced options and click on the button:
    Share debug info with BackupBliss team

    And here’s a screenshot that shows where to get it: https://prnt.sc/lKbjrSAqQudm

    Please paste the debug code in your reply.

    Kind regards

    Plugin Support MixHa

    (@mixha)

    1 year, 2 months ago

    Hey @raremedia

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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