Lost 2 autentification in wordpress

  • rosyebeadle

    (@rosyebeadle)


    8 years, 1 month ago

    Hi, I dont have my previous phone number and the backup codes don’t work. I know my wordpress password however I can not pass the 2 autentifications. I have tried the wordpress account recovery, but it does’nt help as it is written I know my wordpress password, so it’s not the main issue. How do I resolve this?

    Can anyone help?

    Thank you

Viewing 1 replies (of 1 total)
  • abletec

    (@abletec)

    8 years, 1 month ago

    Hello, rosyebeadle in, & welcome. WordPress by default does not use 2-factor authentication. Possibly you have a plugin running that enables it, & if so, then disabling it is likely as simple as disabling the plugin. You can do that by either going to your hosting provider’s file manager in the control panel or via FTP (& hopefully a secure file transfer protocol) & rename the plugin folder by putting a 1 or a .old on the end of the name, ie, 2factor1 or 2factor.old. Since I don’t know the name of the plugin, 2factor is just an example to illustrate what I’m saying.

    The other option you may have is to contact your hosting provider & see if they’re running a 2-factor authentication system that they can disable for you.

Viewing 1 replies (of 1 total)

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