lost all data after update

  • jovial77

    (@jovial77)


    7 years, 3 months ago

    Hi Helpers,

    we have a big problem after updating the wp download codes plugin all our data is lost now. The complete download list we made last year for out customers is lost.

    Please can you help us

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Sami S

    (@sami-sanpakkila)

    7 years, 3 months ago

    I noticed this too but luckily I made the update in staging environment so was able to reverse it. Do you have SQL access to see if the data is still in the database? If you do you might be able to reimport it.

    I’ve been lurking here for a while and have noticed the original plugin creators haven’t been around for a while… Hope someone is able to help with this.

    • This reply was modified 7 years, 3 months ago by Sami S.
    Thread Starter jovial77

    (@jovial77)

    7 years, 3 months ago

    problem solved: just deactivate and activate plugin. then update all downloads manually.

    Thanks

    Sami S

    (@sami-sanpakkila)

    7 years, 3 months ago

    Are you able to actually download the releases? Im not able to do that… granted Im in staging mode so might be that…

    Sami S

    (@sami-sanpakkila)

    7 years, 3 months ago

    Ah! I missed the part where you said you need to update the downloads. That did the trick! 🙂

    jayoskar

    (@jayoskar)

    7 years, 2 months ago

    Same has happened for me.

    Before I try de-activating/re-activating, can you briefly tell me how I go about updating previous downloads manually? Thanks for any help.

    Sami S

    (@sami-sanpakkila)

    7 years, 2 months ago

    You have to deactivate and reactivate first. Then go to each release and hit save.

    jayoskar

    (@jayoskar)

    7 years, 2 months ago

    Thanks for coming back so quickly – so you mean the releases will re-appear once re-activated (as it shows no releases there after the update, although the download codes still work).

    Sami S

    (@sami-sanpakkila)

    7 years, 2 months ago

    That’s how it worked for me. After update all releases were gone. Then I deactived and reactived (all releases reappeared but downloads didn’t work). Then I went to each release and just clicked save and all downloads worked again.

    jayoskar

    (@jayoskar)

    7 years, 2 months ago

    Perfect – that worked! Thanks very much for your help.

    altercat

    (@altercat)

    7 years, 1 month ago

    Thanks guys, that really helped me!

Viewing 10 replies - 1 through 10 (of 10 total)

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