Lost Connection

Resolved abbasrizk
(@abbasrizk)

11 months, 1 week ago

Hello, we lost the connection between our website (facebook for woocommerce) and our catalog that was connected to it.

Please, we need help in restoring the connection so that the products can sync back normally and update the stock/prices for already synced products.

P.S: we cannot restore the connection manually since the buttons are not there even if we deleted the plugin and re-install it. Please find the image attached

https://ctrlv.link/QJMz

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support Marija
(@marijastuntcoders)

11 months, 1 week ago
Hi @abbasrizk ,

Thanks for reaching out!

Can you try the following:
1. Temporarily disable all caching plugins and clear the cache
2. Delete the plugin
3. Remove the Facebook for WooCommerce integration from your Business Tools
4. Reinstall the plugin and reconnect to your page
If the issue persists, please share your debug.log and System Status report via PrivateBin.

Kind regards,
Marija
aetta
(@chiape)

11 months, 1 week ago

Howdy @marijastuntcoders !

I am on behalf of @abbasrizk, and here are the logs requested:

privatebin

Let me know if you need anything else! I’ll be happy to help!

Best,

Plugin Support Marija
(@marijastuntcoders)

11 months, 1 week ago

Hi @chiape !

Can you confirm if the steps from my initial message were followed ( disabling and clearing cache, removing the integration, reinstalling and reconnecting the plugin)?

If so, please share the log again, using PasteBin, since the last one expired.

Kind regards,
Marija

Thread Starter abbasrizk
(@abbasrizk)

11 months, 1 week ago

Dear @marijastuntcoders,

The steps from your initial message were followed, but still nothing changed.

@chiape please share the logs again.

aetta
(@chiape)

11 months, 1 week ago

Howdy folks!

@marijastuntcoders , here it is:

https://eglow.me/ffwoo.txt
Plugin Support Marija
(@marijastuntcoders)

11 months ago
Thanks for sharing the logs @chiape !

Can you try the following:
- Temporarily disable all caching plugins and clear the cache
- Delete the connection from the plugin’s page
- Delete the plugin
- Remove the Facebook for WooCommerce integration from your Business Tools
- Reinstall and reconnect the plugin
Please make sure you are already logged in as the user with all of the necessary permissions to the Business assets before trying to connect to the page.

Kind regards,
Marija
Plugin Support Marija
(@marijastuntcoders)

11 months ago

Hi – just wanted to follow up and check if you are still experiencing this issue?

If so, temporarily disable all caching plugins and clear the cache, then delete the connection from the plugin’s page. Afterwards, delete the Facebook for WooCommerce plugin and remove its integration from your Business Tools. Finally, reinstall and reconnect the plugin.

Also, make sure you are already logged in as the user with all of the necessary permissions to the Business assets before trying to connect to the page.

Kind regards,
Marija

Thread Starter abbasrizk
(@abbasrizk)

11 months ago

problem solved thanks

Plugin Support Marija
(@marijastuntcoders)

11 months ago

Thanks for letting us know @abbasrizk !

If you’re satisfied with our plugin and the support you’ve received, we would greatly appreciate it if you could take a moment to leave a review.

Kind regards,
Marija

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Lost Connection’ is closed to new replies.