Hello, there.
We can definitely look into this for you.
Would you be able to provide any other domains or URLs that this site used previously (including development or temporary ones, http to https, www or non-www)? That way I can merge the stats and subscribers from the “old” version of the URL to the current one. Thanks!
If you want those to remain private, you can also contact us via this contact form:
https://jetpack.com/contact-support/?rel=support&hpi=1
Thanks!
Hi!
Thanks for the answer!
I used https://blendsvape.com as the main url. During site data migration, I kept the old one as https://qa.blendsvape.com to import the data.
I didn’t use www on any domain.
Thanks again!
Hi @ericsonws
I looked into this and noticed that the URL for the site kept changing between http://www.blendsvape.com and an IP address several times over the last week and also month. When a site URL changes, the unique blog ID that Jetpack uses to identify your site can change too. This is likely what happened here as all the stats were tied to the blog ID linked with the IP address. I’ve merged them over now. Does this match what you were expecting to see or is there more missing?
Hi Karen, thanks a lot, I have access to all information now!
Hi @ericsonws
One more thing, What could be happening here is that Bitnami’s default **wp-config.php** is causing URLs on our side to flip between the IP address and the URL.
Bitnami has a helpful guide here:
– https://docs.bitnami.com/bch/apps/wordpress/administration/configure-domain/
You should see the below in **wp-config.php**:
define('WP_SITEURL', 'http://' . $_SERVER['HTTP_HOST'] . '/');
define('WP_HOME', 'http://' . $_SERVER['HTTP_HOST'] . '/');
You would **replace** that with:
define('WP_SITEURL', 'http://www.blendsvape.com');
define('WP_HOME', 'http://www.blendsvape.com');
Once you’ve saved the change to **wp-config.php**, your site should stop flipping between the two URLs.
Hi Bruce, this is something that I didn’t pay attention, it really can make all the difference. I already made the change in WP Config.
Thanks for the support, you guys helped me a lot. <3
