Hello
Please make the following actions set:
– deactivate JoomSport
– delete JoomSport
– install the latest version of JoomSport
– activate again.
Sometimes it doesn’t update properly. We are not 100% sure why this is happens. This simple actions set shall help.
Please let me know.
hello @hering90
Did the reinstall help?
Our recent release has big optimization to increase the Joomsport pages speed. We moved some data from WordPress native tables to our own. So once you update the version it might not recount all the seasons (in case the script ends up with timeout)
In most of the cases simple reinstall helps to resolve the problem. For bigger databases the special script is required, we help to resolve such cases.
Please let me know if reinstall solved the issue. Thank you!
Hello
For me it is the same as for Hering90
Deactivate JoomSport, delete JoomSport, install the latest version of JoomSport, activate again – does not work.
Hey @dr74
Can you please contact us via our official Helpdesk?
We will help, no doubts.
Thank you!
Hey
I’m using the free version
This is fine. Please contact us via https://joomsport.com/support/helpdesk.html
We would like to see the urls, and will provide some additions scripts depending on your situation. Thank you!
I sent the application
greetings
Greeting,
I apologize for the late response, I was on vacation.
I tried to delete and install the new version but nothing changed.
Greetings, @hering90
please contact us via helpdesk. We will fix it for you.
Thank you!
I sent the application @beardev
Thank you 😀
All resolved, customer confirmed so i close the ticket.
Hi @beardev,
I have the same problem and I’m using free version too.
May I contact your support?
Thanks. ciao. sergio
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This reply was modified 5 years, 3 months ago by
sergio1967.
Hey Sergio,
Please welcome to contact us via our official helpdesk if deactivate / remove / install / activate flow didn’t help. It is due to speed optimization we did in the latest release.
We have the solution for such cases but need to explore each case.
Thank you!
hi @beardev,
just one doubt before starting with deactivate/remove/install/activate flow.
I have 3 seasons data into my site (form 2019/2020 on…): what about my data?
There is some risk to loss them removing Joomsport and re-installing again?
Because removing procedure ask me a confirmation to remove Joomsport and its data.
I don’t want to loose my data…
Thanks. ciao.
ops…
after deactivate Joomsport plug-in (and stopping before remove it…), I have activated it.
Now I have all data: so a simple deactivate/activate action solved the problem.
Many thanks. Ciao. Sergio.
.
