Lost FTP Credentials

  • sacto07

    (@sacto07)


    12 years, 7 months ago

    Hi,

    I can’t even login on wordpress. A white page appears right away.
    To call a long story short, I’m sure that it’s a plugin issue. However, as I don’t have any access to my dashboard, I can’t deactivate the wrong plugins.

    I’ve contacted an IT company who told me that they need FTP access so that they can move out the plugin and the white screen.

    However, I don’t have access to my FTP credentials, as I can’t login on my wordpress admin page. Would there be a way to get them back? Wouldn’t the wordpress administration have kept a list of these for all the wordpress users for instance?

    Thanks a lot.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    12 years, 7 months ago

    ww.wp.xz.cn has no connection to your hosting service, all ww.wp.xz.cn does is provide the “WordPress” software and support for it.

    Did someone set up the site for you originally? Can you contact them?

    Thread Starter sacto07

    (@sacto07)

    12 years, 7 months ago

    Thanks for your quick response.

    Yes, someone set up the site for us. I did contact the person a few days ago but no response yet.

    If I can’t provide the FTP credentials to IT, do you think that the only solution would be to use the domain name with another wordpress application? Would we also need at some point FTP credentials or anything like it for this?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    12 years, 7 months ago

    If I can’t provide the FTP credentials to IT

    What’s your WordPress installation’s URL? I have a feeling you may be in the wrong forum. 😉

    When you can’t get in via FTP then you should contact the host provider (assuming you are their customer on record) and ask them for support.

    Thread Starter sacto07

    (@sacto07)

    12 years, 7 months ago

    Here is the URL of the blog: http://ilawyerblog.com/

    And as you can see, I can’t even login, as my login page itself is a white page: http://ilawyerblog.com/wp-admin/

    I did not set up the blog but the IT company I’m in touch with told me that, according to their tools, this the host: http://www.ixwebhosting.com/

    If I don’t receive an answer from the host, what would be your advice?

    Many thanks.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    12 years, 7 months ago

    If I don’t receive an answer from the host, what would be your advice?

    Keep trying until you do get an answer. That’s a paid host and you have to have access to the web hosts filesystem to resolve that issue.

    When you do get them tell them that you need to get access to your error_log file to find where the problem is. If that’s not available once you do get access to the filesystem (via FTP or whatever they can provide you with) then locate and rename wp-content/plugins to wp-content/plugins-OLD.

    Don’t delete anything just rename it. If you are having a plugin issue then you should be able to get in after that.

Viewing 5 replies - 1 through 5 (of 5 total)

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