Lost Order didn’t reflect

  • Resolved rrey

    (@rrey)


    3 years, 4 months ago

    Hi, Good Day! One of our client’s member approached them that the re online payment of our client’s product has been made Last December 19 2022 now it was recorded on our client’s PayPal Invoice for December 2022. The issue was that the payment has not appeared on Woocommerce and no emails were received. May we ask your guidance and solution on this issue? To retrieved and will be displayed on woocommerce order.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • anastas10s

    (@anastas10s)

    3 years, 4 months ago

    Hi there @rrey

    Thank you for reaching out about this. As I understand, the order was recorded, the payment was processed, and no transaction emails were sent out/received. Correct?

    To help you further, I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

    Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

    You can paste the Gist link here in your reply, once you have that.

    • This reply was modified 3 years, 4 months ago by anastas10s. Reason: asked for clarification
    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    3 years, 4 months ago

    It’s been a while since you responded, so I’m marking this as resolved – we’ll be here if/when you need us.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    3 years, 4 months ago

    I’m marking this as resolved since it’s been awhile since you responded. We’ll be here if/when you need us.

Viewing 3 replies - 1 through 3 (of 3 total)

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