Lost Password not working

  • Resolved joelkuan

    (@joelkuan)


    10 months, 3 weeks ago

    Hello,

    After an update, when a user receives an email with the reset password link, the link redirects user to My Account page without the reset password form.

    I have tried to disable the plugin and the reset link works with WP default reset password but it doesn’t work with this plugin. How do I fix this issue?.

    Thanks,

    Joel Kuan

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support XootiX

    (@helloxootix)

    10 months, 3 weeks ago

    Hello,

    Are you using WooCommerce? Since you mentioned that it redirects you to the my account page.
    Most likely some other plugin on your site is interfering with the WooCommerce reset password functionality.
    Did you test resetting password using woocommerce lost password form?

    If you’re not using woocommerce, then temporarily deactivate all other plugins and test again.
    There has been no changes related to reset password functionality in the recent update.

    Thread Starter joelkuan

    (@joelkuan)

    10 months, 3 weeks ago

    hello,

    Yes Woocommerce lost password form is working.

    Thanks

    Thread Starter joelkuan

    (@joelkuan)

    10 months, 3 weeks ago

    Hello,

    I have found the cause. To future readers, it is caused by Yoast SEO.

    There is a setting in Yoast SEO.

    Yoast SEO -> Settings -> Advanced -> Crawl Optimisation -> Remove unregistered URL parameters -> Disable

    Thanks

    Plugin Support XootiX

    (@helloxootix)

    10 months, 3 weeks ago

    Great! Thanks for mentioning the plugin and the setting.

Viewing 4 replies - 1 through 4 (of 4 total)

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