Lost statistics records

Resolved ericsonws
(@ericsonws)

7 years ago

Hello,

Today I had a problem with my website and a restore was needed and executed.

When I configure again Jetpack, all the old statistics (more than 2 years) are lost! Just new data.

Could you please help me?

domain: blendsvape.com
wordpress.com: @ericsonws

Thanks
Ericson

The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)

Plugin Support Velda
(@supernovia)

7 years ago

Hi Ericson, did you happen to change the site name or adjust the URL when you restored the site?

Thread Starter ericsonws
(@ericsonws)

7 years ago

Hi! No changes, just backup restore.

Gemma Evans
(@gemmaevans)

7 years ago

Hi @ericsonws,

Thanks — it looks like you may have created a clone of the site at some stage and that caused a difference in site URLs on our system (this can happen when databases are copied).

We’ve changed a setting on our end which should help bring the stats back on blendsvape.com. All we need you to do is reconnect Jetpack:

https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack

Hopefully that will do the trick but come back to us if you have any problems.

Thread Starter ericsonws
(@ericsonws)

7 years ago

Hi Gemma, yes I created a clone site to test plugins updates on staging. It’s something I do one time for month.

I do the procedure to reconnect jetpack and get this error: “Unable to insert blog. Please try again or contact support.”

Thanks!

Plugin Support Velda
(@supernovia)

7 years ago

@ericsonws could you check wp-admin > Settings > General and ensure the Site and Home url are correct?

Thread Starter ericsonws
(@ericsonws)

7 years ago

Hi, I check the url, and is correct:
https://blendsvape.com

Plugin Support Velda
(@supernovia)

7 years ago

Do you have staging sites in addition to this site, and are they using the same domain name within Jetpack?

Thread Starter ericsonws
(@ericsonws)

7 years ago

I have a staging site, but the Jetpack plugin is disable!

Plugin Contributor James Huff
(@macmanx)

7 years ago

We can remover the old stats, but first we need to get the new site connected properly.

I’m not seeing anything that would obviously block us there.

Please try deleting Jetpack specifically from the Plugins section of your blog’s Dashboard: https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

This will clear out Jetpack’s settings, and it should work properly after a reinstall.

Thread Starter ericsonws
(@ericsonws)

7 years ago

Hello!

I do the procedure, deactivated the plugin, deleted and instaled again, the error is exaclty the same: Unable to insert blog. Please try again or contact support.

Plugin Contributor James Huff
(@macmanx)

7 years ago

Are you running any security plugins, security reverse-proxies (like Cloudflare or Sucuri), or server-side security (like mod_security)? If so, would you please try connecting with those temporarily deactivated?

Thread Starter ericsonws
(@ericsonws)

7 years ago

Hi James,

I’m using “Malcare”. I deactivated the plugin Malcare, remove jetpack,install again and try to configure, same error. 🙁

Plugin Contributor James Huff
(@macmanx)

7 years ago

Ok, shockingly enough, that made a difference in the sense that I could finally see the problem on our end, which I have now corrected. 🙂

One more time, please try deleting Jetpack specifically from the Plugins section of your blog’s Dashboard: https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

This will clear out Jetpack’s settings, and it will work properly after a reinstall, this time, for sure, fingers crossed.

Thread Starter ericsonws
(@ericsonws)

7 years ago

Hi James, its working!

Thank you and all the Jetpack team for the support, you guys are awsome! <3

Viewing 14 replies - 1 through 14 (of 14 total)

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