Lost stats…

Hi @loopmusicshop1 –

Looking at your site, I see that it isn’t properly connected to Jetpack. We need a working connection between your site and our servers for Jetpack to work. At present, when I try to test the connection via xmlrpc.php your server returns a 404 Not Found message after a few connection attempts.

I’d  suggest  checking if  you  have  any  security  plugins  activated that  might  be  blocking  our requests.  If  not,  try  contacting  your  hosting  provider  and  asking  them  to  check  their  security  logs  to  see  if  they  are  blocking  or  otherwise  limiting  incoming  and  outgoing  connections  over  XML-RPC. 

Jetpack  uses  this  file  to  communicate  with  your  site,  but  some  hosts  block  connection  requests  to  that  file.

Our  requests  look  like  the  following:

•  File:   /xmlrpc.php 
• User-agent header:  Jetpack  by  WordPress.com
• IPs:  https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

Please  ask  them  to  allowlist  the  IP  addresses  listed  above.  Note  that  these  IP  addresses  could  change  (or  more  could  be  added)  at  any  time,  which  could  break  your  connection  to  Jetpack.  For  this  reason,  we  actually  discourage  allowing  specific  IPs,  although  with  some  hosts  it  may  be  the  only  option.

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Regarding the missing stats, did you happen to use a staging site at any point during this period? If so, can you share the URL? Sometimes Jetpack gets mixed up when staging sites are used and aren’t properly configured.

Let us know and we can look into it more.