Hi there,
I’m not familiar with the functionality you are describing in relation to our plugins. Do you have a screenshot of this page on your site?
Thanks,
Sky
Thread Starter
mirre1
(@mirre1)
Definitely nothing else than events calendar, events calendar pro and event tickets, for logged in users. As this club doesn’t want payments in advance, no ticket sales but RSVPs, but it is really critical that members can cancel when they cannot come!
This functionality is found on the bottom on every events page. First the sentence “you have x RSVPs for this event” (guessing translating it back to English) and then a sentence like “show your answers” that is linked to the page that lists the RSVPs. (I gave you the link, the page is like mydomain.com/event/eventname/tickets) The list of RSVPs (a form) used to end with a button to save changes in the dropdown coming/not coming. And I really need it back!
Thread Starter
mirre1
(@mirre1)
Wouldn’t screenshot a page with personal data of members, you should really know what I’m talking about anyway
Hey @mirre1
Unfortunately, I also am unsure of the page mydomain.com/event/eventname/tickets. I do not recall our plugin having /tickets.
Are you referring to attendees/orders only visible to the admin?
See https://support.theeventscalendar.com/510442-Event-Tickets-Using-RSVPs & https://support.theeventscalendar.com/622969-Tickets-Managing-Your-Orders-and-Attendees
Can you share a screenshot with private data blurred?
Thanks
Courtney 👩🏽💻
Thread Starter
mirre1
(@mirre1)
As booking only is available for logged in users, you guys should really take a look at how it works in that situation. Everybody who replies, gets the sentences I described (again when logged in) at the bottom of the page of the event they RSVPd and can view their answers. As I book some new members I got my own RSVPs as for today:
https://cdn1.imggmi.com/uploads/2019/7/24/2941dda0ec39c7e27abf2ec8c81881ff-full.png
And klicking the second sentence below, i get to the event’s tickets. It is NOT a admin page, I just changed my name and email to theirs before sending.
https://cdn1.imggmi.com/uploads/2019/7/24/c144cca4d6eda14c6fe7c10afc8a4810-full.png
This was upper part of the page, nothing to see below as the button for saving changes in the drowdowns are missing.
Where is the person familiar with making these changes that obviously have been made? Why remove a button on a form and leave the dropdowns if they no more is to be changed I wonder? Also one cannot reach their tickets after the event, I used to check the list for new members I was supposed to approve after their first visit.
For your help, inspecting the tickets-page in chrome tells me that the class for the form missing the button is tribe-rsvp, details in the form belong to classes like tribe-rsvp-list user-details tibe-item list-attendee tibe-answer and so on.
I’m not good with PHP as I used to work with ASP more, otherwise I would have been able to tell you more about exactly what should be changed back. My best advice still is don’t fix what is not broken.
Hi @mirre1!
Thank you for the clarification; we understand your problem better now.
I can confirm this is a bug on our side; a bug ticket has been created for this issue and our developers will do their best to solve it as soon as possible 🙂
Thank you for your patience and understanding!
Cheers,
Jeremy
PS. For internal reference: ticket #128629
Thread Starter
mirre1
(@mirre1)
It saddens me that the button still is gone. Why can you not just find the code in previous versions and make it work again? Just a button and of course the update SQL required?
I actually bought Event tickets plus to see if it simply moved there, but no. It is not there. And you promise that the RSVP shall be updateable for logged in attendees.
Don’t understand, don’t you want to keep your customers, get new customers, sell more by fixing critical bugs promptly? Especially since you only need to find old code?
View the emptiness on my tickets page for tomorrow below the people I added, above the contents of the footing:
https://imggmi.com/full/2019/8/23/71440e94617ffc2d9e5953ac62af0f9a-full.png.html
Hi,
Just wanted to share with you that a new release of our plugins is out which includes a fix for the issues discussed in this ticket.
Find out more about it → https://theeventscalendar.com/maintenance-release-for-the-week-of-16-september-2019/
We apologize for the delay and appreciate your patience while we worked on this.
As always, we suggest to set up a dev/staging site so you can make all plugin updates without disrupting the live site.
https://support.theeventscalendar.com/239548-Creating-and-using-a-WordPress-staging-site
Please update the plugins and let us know if the fix works for you.
Cheers,
Rafsun
Thread Starter
mirre1
(@mirre1)
Thank you, but cannot be too happy when you always cause another problems.
Will I need to wait two months for you fixing that?
You know, I lost 20% of guests when the cancelling of attendance button disappeared the first weekend, until they knew they had to email me.
NOW people cannot book anymore when ONE category of tickets is full. Can you imagine how much that will cost me??? No booking form appears, and no button with it.
Why did you even touch that function? DON’T FIX WHAT’S NOT BROKEN!
This makes me exhausted…
