Lost widget
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Hi I am new to WP and didn’t create this site. I have two widgets that play the ‘listen live’ function. One I can find under widgets. The other seems to be attached to the header logo, but I can’t find the place where it is in the settings anywhere.
The top widget is disappearing when in monitor view, a line appears to the right of the logo instead. I have checked header settings in Theme settings, checked Widgets in Customise, it’s no where to be seen.
I have asked if updates can be done incase this is a bug, but tech department thinks the WP update won’t be compatible with all the plugins. I asked if we can simply update the plugins but still not confident she said.
We are using WordPress 6.0.3, and these are the plug ins:
– 10Web Social Photo Feed Version 1.4.34 | By 10Web
– Advanced Custom Fields PRO Version 6.0.2 | By WP Engine
– Akismet Anti-Spam Version 5.0.1 | By Automattic
– Better Search Replace Version 1.4.1 | By Delicious Brains
– Classic Editor Version 1.6.2 | By WordPress Contributors
– Contact Form 7 Version 5.5.6.1 | By Takayuki Miyoshi
– Envato Market Version 2.0.6 | By Envato
– Envira Gallery Lite Version 1.8.4.6 | By Envira Gallery Team
– File Upload Types Version 1.2.2 | By WPForms
– FileBird Lite Version 5.0.8 | By Ninja Team
– Limit Login Attempts Version 1.7.1
– MailerLite – Signup forms (official) Version 1.6.0 | By MailerLite
– PublishPress Future Version 2.7.7 | By PublishPress
– Really Simple CAPTCHA Version 2.1 | By Takayuki Miyoshi
– Really Simple SSL Version 5.3.5 | By Really Simple Plugins
– RSS Images Version 2.0.3 | By Isaac Rowntree
– Taqyeem Version 2.6.5 | By TieLabs
– Taqyeem – Buttons Addon Version 1.2.0 | By TieLabs
– Taqyeem Predefined Criteria Version 1.0.3 | By TieLabs
– UpdraftPlus – Backup/Restore Version 1.22.23
– wp image refresh Version 2.0 | By Cueblocks
– WP Mail SMTP Version 3.6.1 | By WPForms
– Yoast SEO Version 19.4 | By Team Yoast-
This topic was modified 3 years, 7 months ago by
Lauren.
The page I need help with: [log in to see the link]
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This topic was modified 3 years, 7 months ago by
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Hello, I think you have some cusom css in your Theme where the width of this button is set to “auto” this causes the problem:
Inline css styles (wp-custom-css) line 265: .ssiLiveButtonD {width:auto !important;}
You should go to “Design” and enter the theme editor then there are some options you are going to click on custom css and there you search for this “.ssiLiveButtonD {width:auto !important;}” you will have to delete this line and then save, everything should work normal then
Inline css styles (wp-custom-css) line 265: .ssiLiveButtonD {width:auto !important;}
I believe this was an attempt to make the width of the player responsive, so simply removing it… while it solves the problem of making the player visible, will now make the player display at the full width and drop down below the logo.
I’m not sure of the technical details, but it seems the
autowidth doesn’t play well with floated containers.So my approach would be to instead leave that alone, but add the following to remove the float from the parent container:
.e3lan-top {float: none;}Also, there’s a
line-height: 0on the same parent container which is hiding the currently playing track. If you want the track to show (just as in the player in the sidebar), set the line height to normal.To put them together, after adding the following custom CSS in APPEARANCE => CUSTOMIZE => ADDITIONAL CSS (or wherever you add custom CSS), you should end with what’s captured in the screenshot below:
.e3lan-top { float: none; line-height: normal; }
Thanks for that. I am not at all comfortable with css and only using the basic settings.
No one else here also knows how to use css. While this will solve the problem, do you know why this live player isn’t appearing in any of the settings so we can access it?
If we need to make changes again, using css isn’t ideal. Does WP need to be updated? Is this a program bug?
Also theme editor is warning me not to use it. If I update the theme, I will loose the changes. Which I hope to at some point once I know all the plugins will still work.
Why can’t I find these options outside the theme editor?
I am in the theme settings, and this plugin doesn’t appear anywhere in the header settings.
It’s probably not in your theme settings because the widget is not part of the theme but was added through some plugin
Can you help me with what plugin that would be? And where it would be located in the formatting option?
I listed the plugins in the original post. Thanks so much for your help!
Maybe it is just HTML code, you should find it somewhere in your header, maybe try “design” -> “menus” or maybe widgets,
Also theme editor is warning me not to use it. If I update the theme, I will loose the changes. Which I hope to at some point once I know all the plugins will still work.
I didn’t ask you to edit your theme files.
I asked you to put the code in
APPEARANCE => CUSTOMIZE => ADDITIONAL CSSwhich is not overridden by theme updates.If we need to make changes again, using css isn’t ideal. Does WP need to be updated? Is this a program bug?
See above. The “ADDITIONAL CSS” feature was built precisely to solve this problem: to add additional CSS to fine-tune your site’s design… and NOT lose the changes when the theme is updated.
To repeat: do NOT edit your theme’s stylesheet file to add custom CSS, because it’s absolutely unnecessary and you’ll lose the change when you update the theme. Instead, put this (and any future) custom CSS in the ADDITIONAL CSS box which will keep the code even when you update the theme.
Why can’t I find these options outside the theme editor?
That’s not a question any of us can answer since you’re using a commercial theme — and we have no way of installing the theme to check (other than purchasing it, which, I’m sure you’ll understand, isn’t going to happen).
It’s even entirely possible that someone dropped the player code directly into one of the theme’s template files. But, again, we have no way of knowing this.
This is why support for commercial themes and plugins is not allowed here per the community guidelines.
Ahhh yes I see now. When Benny mentioned Theme Editor I got lost a bit.
Ok well I’m not super comfortable playing around with css alone, so will do it with the tech head and fingers crossed. I have no idea what parent containers and floats mean. Thanks so much for your help.
I have tried to get support from Tielabs, the theme owner, but links aren’t working there! I have signed up for Envato Forums, so maybe able to get help there too.
Again thanks so much!
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